Should you wish to return a faulty item please email Cerephoria@gmail.com and we will send over the information needed in order to process the return. Please note, a photo of the faulty item will also need to be provided.

Shipping Within the UK

• Enjoy free standard shipping on orders over £50. For orders under £50, shipping is just £3.99.
• Packages are shipped in plain, discreet packaging to protect your privacy.

International Shipping

• Flat Rate: A flat shipping fee of £15 applies to all orders outside the UK.
• Delivery times vary depending on the destination but typically range from 5-10 business days.
• Please note: International customers are responsible for any customs fees, duties, or taxes imposed by their country.

Processing Times

• Standard Orders: Orders will take up to 2 business days to process before shipping.
• Custom Orders: Custom-made items require a minimum of 4 weeks for crafting before shipping. Please plan accordingly when placing custom orders.

For more info see out Shipping policy.